Student Counselling, Health & Well-being (SCHW) tries to meet the needs of all students that come to counselling. As the academic year progresses, there is an increasing demand for our services and in order to provide service to as many students as possible, we need to ensure that every available appointment spot is used. We request that students make every possible effort to keep scheduled appointments. If a student is unable to do so, we ask that they notify us at least 24 hours in advance or, in the case of exceptional circumstances, as soon as possible. SCHW reserves the right to make decisions about access to services on a case-by-case basis.